Transfer Reversal

I did an EFT of R2500 from my capitec savings acc on the 27/03 & went to the branch on the 29/03/16 to reverse that transfer was informed that I will be charged a fee [R106] for RECALLING the transfer I agreed & incident no:***2,was also advised TAT is 14 working days that has already lapsed,I went back on the 19/04 to follow up & the consultant who assisted me said they will escalate the case & will give me feedback on Monday 25/04 um still awaiting for feedback incident no:***8.Everytime I follow up but they just telling me how the sent an email to external bank & they will give me feedback what a bad service .Then why did the take a recalled fee[R106] on my account & yet NO one is updating me on my reversal incident no:***0,***8