Transfer of funds

I went to Capitec Maponya Mall on the 26 of January to transfer the funds from my deceased account to beneficiary account. All the necessary documents were submitted. I was told it will take 7 to 14 working days but till now nothing has happened no communication whatsoever. I went back to the same branch after the 14 days that I was told it will take. I was told it was been processed on the 16th of February 2022 and I should wait for another 7 days I did that. The 7 working days also passed without any movement. I went back again 3 more time but the was nothing. I then decided to go to Capitec Jabulane and I was told the letter of authority was not sent. Then the consultant sent it the on the same day 23rd February. I then waited for a week nothing happened then I went to Capitec Maponya Mall on the 25th February. Still the letter of authority was not acknowledged by the credit department. Then the consultant had to resend it again. I then gave the 2 working days. I woke up this morning still nothing. I called the complaint department I was told they will send an email to credit and they will contact me but when they themselves didn't know. Capitec is *********** and I'm disappointed the service is so poor no communication.