Transfer of deceased funds

I logged on May 2024 for the transfers of the deceased to the estate account they told about ongoing missing and unclear documents, they ended up closing the query, I logged it again June, still going up and down doing follow ups to the branch, calling as well still they kept on telling me about the documents. Its my third time now logging with another different incident number till today there is still no feedback, why are you holding on the money that belongs to my kids, we are hungry we need that money...the money i spend on going to your branches its a lot...what more does it take for capitec to release whats rightfully ours!!!!!!???