Transfer not cleared

I transferred money from my standard bank account to my Capitec Account, I also cleared the funds so that it could be immediately available, 12 hours later and there is still no money reflecting in my Capitec bank account!!! The customer service call centre is pathetic, as no one can give you answers! Seems like everyone other major bank has an automated system releasing and clearing funds except Capitec!!! They have people manually doing this job!!! What a backward bank!!! I AM DEFINITELY CLOSING MY ACCOUNT WITH THEM!!!!!