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nomthe N

1 reviews | Active since Mar 2017

02 Mar 2017, 21:47

Transfer money to a wrong account- Capetic Bank

<p>On the 24 Feb I ve accidentaly transfered R800 to a wrong account using mobile application. I phoned the call center. The person I spoke to said they need permission from the person who recieved the money. I received a feed back saying that they cant help me because the person is not answering his phone, they need permision from the account holder.</p> <p> </p> <p>I believe with other banks Ican reverse the money anytime if I have a proof that the money /account is mine. </p> <p> </p> <p>Please assist</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Mar 2017, 09:00
Official

I acknowledge your posting, and have referred it to Oscar de Villiers for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank