Transation Reversal Dispute

Capitec worst service ever received i joining this banking thinking its the best but i'm honestly disappointed with their service and how they drag their feet in resolving matters concerned I made an incorrect online payment of R600 to the wrong recipient om thd 28 January 2020 and immediately noticed the wrong transaction and i immediately contacted Capitec to report the matter.I spoke to I.Jobe who gave me reference no:***4 and told me he needs to contact that recipient to give him authorisation to reverse the transaction and i will be notified by sms or a consultant will call me to give me feedback till to this day 17 February 2020 m still waiting for an update. I contacted the customer service again on the 10 February 2020 and spoke to Whitney who told me that she escating my query to the manager and i will get feedback by the 14 February 2020 today is the 17 February 2020 and i have not received any update CAPITEC BANK please pay back my money bac****!!!