******* TRANSACTIONS/APP ERROR

Good day.

Allow me to make myself perfectly clear in the following review:

CAPITEC NEEDS TO SERIOUSLY WORK ON HOW THEY HANDLE THEIR CLIENTS...as I am very much considering closing ALL of my accounts and moving to another bank.

1. About 2 till 3 months ago, (it can be longer), my father saw that there is transactions going off from his account. He immediatly went to the branch and reported the problem. He also got a new card and everything.

The people at our branch in UPINGTON KALAHARI MALL were extremely helpful and very friendly to help us, so please note I do not have anything negative towards them - my BIG PROBLEM is with CAPITEC BANK.

The branch has investigated and they told us that the money that was deducted from my father's accont was a physical card transaction....somewhere overseas. My father has NEVER IN HIS LIFE been overseas ....so how can it be possible for him to be the one doing the transaction?

From my knowledge, CAPITEC BANK informed my father that they are going to investigate further and get evidence that someone did the transactions, as there were multiple transactions, in order for CAPITEC to get OUR MONEY back to us.

And to my surprise, CAPITEC have the audacity to send my father an email or sms that says my father gave consent with a "ONE TIME PIN" for the transactions the be approved...on what grounds does CAPITEC have any right do say that? Where is their prove? The amount that was deducted in total was almost a STAGGERING R18 000!!!!!!!

We have reported CAPITEC to the OMBUDSMAN for banks and they are still investigating the matter, but let make myself perfectly clear: CAPITEC must find the evidence that is needed so we can get our money back. Like I have mentioned above, on what grounds does CAPITEC have the right to say that my father gave consent with a ONE TIME PIN? Everyone knows that if there is a notification for a transaction that you are NOT AWARE of, you do not approve it. My father did NOT receive nor entered ANY ONE TIME PINS. He just noticed that there were money deducted from his account.

I will personally make it my mission in life to REPEATEDLY report CAPITEC BANK on Hello Peter until we can see a effort from their side until we see our money. The fault was not ours, but CAPITEC's lack of tracing where the actual transaction was made.

2. Also, yet again, for the millionth time, the CAPITEC app is again, not working. This seriously needs to be addressed. I have reported this many times, and it gets fixed but time and time again, there is always something that goes wrong with the app and to be honest, I as a vauled and trusted customer of CAPITEC bank am getting sick of this nonsense!!

SIDE NOTE: I am writing this review on my Hello Peter account, but the person who you can contact regarding this is my father. I will give his information below:

Mr. Hendrik Swanepoel Cellphone: ***

To close off: We are not going to leave this. CAPITEC seriously needs to addres this ASAP. We will inforce getting legal help if we must, be we will refrain from doing that until we have given CAPITEC every chance they have to sort this out.

Good day.

King regards Mr. Elriek Swanepoel