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hayley A

1 reviews | Active since Oct 2018

13 Oct 2023, 14:11

***** transactions

My phone was ****** i contacted capitec ***** department via email as i could not get through the phone line an the whatsapp line could help me either they gave me the email address. I sent my affidavit an all the information. They contact me after 14 day for the first time after mamy emails i sent. Telling me we cant help you the funds was utilized go to SAP. If they helped me sooner this would not have been the case. No compensation for my loss as banks should have insurance for ***** loss. If your account gets hacked or in my case ****** phone account emptied Capitec wont help except your loss an move along. Terrible

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Oct 2023, 09:17
Official
Good day Hayley 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank