Transactions

I feel like capitec is working with the ****mers because when you report incident they keep on changing stories Sunday I was advised to get an affidavit and case number of which I did get those today when I go to the branch the lady called the head office and she was advised again that nothing they can do to retrieve my funds and there’s no need for affidavit that I provided them with…. It even worse because when you report they just give you a false hope this morning I received emails and WhatsApp from them advising me that they’ll call me I provided them with the number to call me on but no call received…. I’m so disappointed and frustrated with such poor service and why they w wasting my time from taking me from pillar to post why was I asked to get an affidavit and case number from the police…. Why is it so hard for them to trace the accounts that funds were made to and freeze those accounts and retrieve my money back because all the evidence has been provided…. I hope someone from capitec sees this and get back to me with a better solution because currently I’m not happy and I even regret having an account with this institution because they are unreliable