Transactional Dispute

This bank never ceases to amaze me. I logged in a complaint on Monday the 7th of April. They told me that due to the complexity of my issue, they will forward it to an agent who will investigate and give me feedback within 5-7 working days. That has passed long ago. Ohhhh what an unpleasant experience with this bank. The way they are so *********** I even have 2 incidents numbers. Logged on the same day. Ohh I’m definitely shifting from this bank.