Transactional delays; Non-responsive

TRANSACTION DELAYS;NON-RESPONSIVENESS

I am a long time customer of Capitec bank and I recently relocated to the USA only to realize that none of capitec’s facilities( app,debit cards) are no longer working. When I complained it took several days back and forth until they offered options to the problem and unfortunately none of the options offered are feasible at this time. We settled on an agreement that each time I need to make a transaction I should send an instruction to my account officer;Amanda Dantyi and then she will do it on my behalf. I recently asked for a simple transfer of funds to settle my bill and it’s been 3 days already. No acknowledgement of the email and no response. Their customer care line when I try just puts you on hold and nothing goes through. This bank had already messed up my business and still continue to do so.

JB Nartey ***