Transaction to wrong bank account

<p>Payment of R2000 was paid from my account (FNB) to Capitec account on the 29/04/16, only after a week noted funds were paid to wrong account, on the 13/05/16 went to my bank for reversal case was logged was charged R250 after 10 working days was told their couldn’t reverse need to contact recipient , on the 27/05/16 Visited Capitec branch 470010 - Johannesburg Rissik Street.</p> <p>Consultant confirmed account that funds were paid is closed that why FNB couldn’t process reversal, was it will take 7 working days for funds to be transferred back to my account was provided with ref no: ********** 7 and I should wait for a call from them, as I was told did wait and have never receive any call or feedback from Capitec , visited the very same branch and I was told funds were already been used. Now my question was</p> <p>1. if account was closed how possible for funds to be used? Consultant failed to answer then she said “I think account holder reactivated account”</p> <p>2. How possible it is for account that under investigation/have open incident been activated “she failed to answer”</p> <p>Stated as I was told funds will be reversed back to my account I need answers and a way forward, “she then said unfortunately there is nothing that can be done since funds already used, even asked is there a way to request those funds to be paid back by the recipient and she said no. Only advised I receive from her is I have to go to court to get authority to get personal details for recipient and open a case at police station submit my case at civil court.</p> <p> </p> <p>Was so discouraged and disgusted with service and I failed to understand processes or it was just by bad luck.</p> <p> </p> <p>Kindly assist</p> <p>From a frustrated consumer </p>