Transaction Sms with no account balance

I'm very frustrated with the new way in which capitect sends messages without account balance. I do not have a banking app and prefer not to have one. Trying to request an account balance on what's app will take no less then 10 minutes. Being asked for verification and ID numbers. Having to read through long responses. Not everyone has a smart phone and can spend 10 minutes trying to request an account balance. After 15 years as a capitec account holder I think our journey ends here. High bank charges, being charged for sms that contain half the information we want. I think I've just about reached my limit, we can't be forced to download apps and give all our personal information on WhatsApp just for an account balance.