Transaction Reversal

On the 07Th of October 2024 I bought data from the CELL C app for R259 prompted the transaction on the CAPITEC then I approved the transaction on the CAPITEC APP.

The data was not credited to my cell c sim and the R259 amount was debited from my Capitec account, upon follow up with CELL C, I was advised that on their side the amount shows a status of pending reversal, they did not receive the money thus CAPITEC needs to contact Cell C recharge pin department providing proof of payment for the transaction and request a reversal of the transaction to my bank account .

I have been in contact with CAPITEC customer care multiple times, but I am not being assisted accordingly and the proof of payment is sent to me instead of the email addressed furnished and the last agent I spoke to said CAPITEC will not communicate with third parties.

Different agents are providing different information which is not really helping and not even providing a solution towards this issue

May I request that this is prioritized as it has been outstanding for weeks and it is really frustrating.