Transaction problem with one specific beneficiary - lack of explanation.

With my previous submission my focus was on the limited possibilities of communication with Capitec is at one's disposal and what they do have available is ineffective. As response, they did eventually contact me but that's it. The problem I am experiencing with them still remains. I still cannot pay money into my Luno, I get the message: "Unable to process your selection. We are aware of the issue and aim to have it resolved". This is the situation for about 14 days already.