Transaction not yet processed

I made an online payment to Zara on 3rd February 2020 and money was pre-authorized and withdrawn from my account and today Zara took the money and that Monday money is on “unprocessed transactions “ and yes ZARA confirmed to have taken the amount only today so they don’t have my money but I also don’t have the money. Capitec how can I access my money infact where is my money?