***** transaction done on my Capitec Bank

Good day please note that on the 26/02/2024 there was unauthorised ***** transaction on my bank card to the amount of R5121.40 done via online or Samsung pay. I reported this immediately and got the reference *** and was promised to get feedback in 48 hours . I have been to the bank several times and each time been told to wait the bank will communicate till today I have not heard from the bank. My assumption is this looks like an inside job as I have been waiting and waiting and nothing is been done to resolve this matter. I am afraid won't trust Capitec bank with my money going forward. This looks like a common trend with other customers who are always coming with similar incidents. Louis Tolane ***