Transaction debited 8 times off account

On Friday 15 August 2025 I purchased R299 data for my wifi for my Capitec connect sim card. This amount went through EIGHT TIMES off my account. I phoned the ***** Centre on the Capitec App and was told by Mirriam that I have to wait 24 hours before it can be corrected. I waited and phoned again on Saturday and was told I have to wait. I phoned again on Sunday and was told to wait another 24 hours. I went to Capitec branch this morning at 9.00 when they opened as was helped by Olga who spoke to the Call Centre and was told that it would be reversed within an hour. It is 2 and a half hours later and still has not been reversed. This is unacceptable and I want my money back ASAP. Who do I contact now that can actually help me?