1 reviews | Active since Apr 2017
Transaction charges 10 times more than monthly charge
<p> 24 March I made a purchase at Woolworths using my capitec card for R449.25 and I was charged R57.39 for the transaction. How is this possible that I'm charged 12.7% of the transaction value as bank charges? Forget about switching me over to your bank, with the number of swipes on my card I'll be paying in excess of R700 monthly for bank charges.</p> <p> </p> <p>EXPLAIN THE LOGIC FOR THE R57.39 BANK CHARGES....I MAY JUST AS WELL CLOSE MY ACCOUNT </p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Miss Nkomonde
As per our telephone conversation you confirmed to have accepted our explanation provided and therefore mentioned wanting to compliment our services by email.
Kind regards
Donorique (Complaint Management Officer)
Hi Miss Nkomonde
As per our telephone conversation you confirmed to have accepted our explanation provided and therefore mentioned wanting to compliment our services by email.
Kind regards
Donorique (Complaint Management Officer)