Transaction

So I have already wrote a review about this but it is still not resolved and it looks like when you write a review here you get somewhere. This is my situation On the 19th of July I made a payment to takealot but the transaction was put on pending (not yet processed). Takealot only holds your order for 24 hours and if they did not receive the funds then they cancel the order. By the 20th of July the payment was still not processed( capitec did not yet payed/the purchase did not show on Takealot's account but my account was deducted) and they had to cancel the order. On the 22 of July I contacted Capitec and takealot as to what is going on, Capitec told me I need to get a authorisation letter from takealot however takealot can’t provide me with one because the payment was still not processed ( they did not receive the funds) and my transaction is still not processed ( still in pending). I then got a case number: Case ***2 and was told to wait 14 business days, I waited 14 business days and contacted capitec again as to why my funds were not yet transferred back to me. I then got a card dispute number ref *** and was told that they would contact me back in 48 hours, it has now been more than 2 days and I have still heard nothing back. I then contacted Capitec again as to a follow up on the dispute and they told me that the department has a back log of about 30 days, how is that acceptable, it’s been almost a month that the funds have left my account and I still not have it back, it is a huge amount and I need it back, this is such an inconvenience and now I really want to change banks.