Train and information your staff

I went to capitec mamelodi branch on the 3rd of October. I asked about their tax free savings account, I met with one of the consultants and he gave me the impression that I'm asking silly questions.

I said I wanted to open this tax free savings account and he said to me all their accounts are tax free including the fixed term savings which I already have. I told him there is one where I have a limit of R33 000 a year, he further told me there isn't such a thing, all their accounts are tax free up to R100 000. So seeing that maybe I had gotten wrong information from a friend I left.

I spoke again with the friend who told me about this account and he insisted the consultant told me the wrong information so I decided to go back to capitec armed with information incase I get the same consultatant or another one who knows nothing.

Today is the 10th, I went in again at capitec mamelodi branch and upon arrival I told them I want to open the tax free savings account, consultant at the door looked at me like I'm asking a silly question again and said, don't you have an app, I rep**** I do have it. He asked me why I don't open the account on my app, to which I rep****, if the option to open this specific account was available, I would t be at the branch.

He let me in, I met different consultant who knew about the tax free but didn't know how to open it, so had to wait till the one consultant who knows about it comes to help.

I wrote this because I don't understand how the staff is trained, are they not informed about what their bank offers? I don't work there but I knew the tax free savings account isn't available on the app and I also found information on the net about the tax free savings account. So how much more for them who work for the bank? The moment a clients asks for tax free, they should know exactly what we're talking about.

Please train your staff better and keep them informed and tell them clients will ask questions and none of those questions are stupid or silly ao they need to stop giving us these bad looks when we ask about your services. They are not doing us favours as clients so that mentality has to end.

So I've had to do 2 trips to the branch to get something that was done in a few minutes. I'm trying to save money, not waste it. I managed to get the account I was looking for but I have to say I am not impressed by the service.