Tracing unsuccessful payment

My experience with Capitec is very bad, I had an immediate payment on the 3rd which I transferred to a different bank and thought because it's a different bank, it will reflect on the next business day. I called the bank on Tuesday to check what might be the problem and I was told it will bounce back after 42 hours since it was not successful but up today nothing.

I went to the bank and I'm told to wait for another 72 hours and I'm sure this does not include weekend. This is very bad and inconvenient for me as a customer and I wouldn't advise for anyone to use this bank, yes charges are cheaper and now I understand why and it's because the service is poor.