TOY BANK CAPITEC

I recently called into capitec to request my cards expiry date as my card was issued without one at this time I was told to go into a branch to get the expiry date as they cannot provide me with it over the phone even though I advised I was not near to a branch and I had just had a baby so on Monday 19.10.2020 I went to a branch and I was told that they do not have an expiry date for my card on system and could not provide me with one and then I was told I would need to pay a further r70 for a new card after I had just renewed my card in February. Clearly this is an error on the banks side and I do not understand why I must pay for a new card???? Capitec has the worst service it's disgusting!