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BvdW
Beverley van der Walt

1 reviews | Active since Feb 2013

17 Jan 2025, 01:33

Totally Dismal Service

I have money on a 32-day Call account, which you CAN access and lose some interest.

I am visiting my oldest daughter in America.

I have given my youngest daughter Power of Attorney over my banking account, specifically in case I needed someone in South Africa to HELP with my account should it be necessary, and the bank won't let her give immediate notice on my Call Account. They won't let me give notice on my call account because I don't have a card.

I tried calling. They say I must do a transaction on my account. Can't they see I have been doing transactions from my App. I'm fact many, because it is so expensive with the exchange rate. I tried a WhatsApp message with no luck.

I have lost my card, and can't apply for a new one as I am not in SA. I have been using my bank app to transfer money as and when I need it.

I can't receive calls on my South African number. Only on WhatsApp calling. I have had to get an American number.

This is my money, and I can't get it.

My daughter has "Power of Attorney" over my account. Let her give immediate notice 😡😡😡

0
Replies (2)
Capitec Bank
Capitec Bank's reply17 Jan 2025, 07:17
Official
Good day Beverley, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
BvdW
Beverley van der Walt's update24 Jan 2025, 18:22
Reviewer Update
As everyone can see. I wrote my review about CAPITEC on th 17th of January. I called them a week before this. My daughter called and wrote to them. She has Power of Attorney over my money. They only answered and called me on the 17th to say they are looking into this. It is now the 24th and I haven't heard from them at all. I WANT MY MONEY. ALL OF IT. I WILL TAKE IT TO ANOTHER BANK WHO VALUES THEIR CLIENTS