Totally Disappointed

Item: Capitec Bank
Rating: 1
Author: Deborah H

Well, here I go again. After having a problem of not being able to gain access Capitec on my cell, they managed to sort this out. I was totally over the moon. I had funds transferred into my Account, but I am not able to even see my Account or the funds that are in their. Somehow my Account is not linked?? How does this happen? Oh I have emailed twice and not had a single response.. Come ON Capitec, don't let yourselves down.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

14 Dec 2021, 15:35

Good day Deborah

Thank you for letting us know of your concern, and for your patience while we explore this matter.

We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply14 Dec 2021, 15:35

Official

Deborah H's updateReviewer Update

14 Dec 2021, 15:43

Thank you for getting back to me. As I am in the UK, my number here is +***69. Should they wish to call, I am on whatsapp as well.
Thanks
Deborah

Deborah H's update14 Dec 2021, 15:43

Reviewer Update

Thank you for getting back to me. As I am in the UK, my number here is +***69. Should they wish to call, I am on whatsapp as well.
Thanks
Deborah

Capitec Bank's replyOfficial

21 Feb 2022, 10:29

Hi Deborah

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply21 Feb 2022, 10:29

Official