Totally disappointed and dissatisfied! Unfair treatment!

My account was suspended and all related facilities were suspended after proceeds of the sale of my vehicle were deposited in my account and allegedly flagged as suspicious. I acted immediately and provided all the requested documentation within 24hours from when the event took place. The buyer cooperated and submitted same documents on same date. All though all the proof was provided by both parties, nothing has been processed. Despite having been promised that the holds will be uplifted and the accounts being made active again.

This is beyond frustrating as they froze the accounts within two hours and now could not be bothered to assess the case and release the funds. I am unable to do the necessary as this is impacting my livelihood, buy basics and commuting from point a to b as I am cash strapped.

Serious review is needed, but I if you are quick to suspend accounts better be quicker to remedy the situation because you inconvenience your customers who did nothing wrong.

A simple delayed apology won't do!

I