Total lack of service

Item: Capitec Bank
Rating: 1
Author: Freddie H

CAPITEC BUSSINESS BANK For the past 3 weeks my wife and myself try to change our OTP from SMS to e-mail because we are overseas. We phone them every day; we spoke to Relationship bankers and team leaders. We fill in forms and sign documents, but nothing has change. Are there no competent people working for CAPITEC BUSSINESS BANK?

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

24 Sept 2023, 17:02

Good day Freddie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply24 Sept 2023, 17:02

Official

Good day Freddie

Kind regards

Capitec Bank

Capitec Bank's replyOfficial

25 Sept 2023, 06:44

Good day Freddie

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply25 Sept 2023, 06:44

Official