Total harrasment from Capitec Bank

I received an sms on 25 Dec 2017 stating that my debit order did not go through and thefore my loan insurance was also not paid. This was totally confusing as my debit order, as authorized by myself and as being paid, on time, every month, was suppose to be deducted on the 1st of every month. As I do not want any negative credit reflections on my accounts and to clarify the issue, I went to Capitec Bank Centurion Mall branch, where I was informed that I do not need to worry as Capitec’s debit recovery system outomatically deducts debit orders from 25 Dec as they assume clients are getting paid earlier. I informed the consultant that this is unacceptable and that my debit order was authorized for the 1st of every month and that is when they are allowed to deduct the payment, as it has been for every month before. I informed her I am NOT getting paid earlier, and even if it was the case they are not allowed to deduct any monies except for on the authorized day, especially not by them just assuming that people are getting paid earlier. Since then I am receiving phone calls from Capitec Bank on a daily basis, wanting to know “when they are going to get their money as my debit order did not go through”. The debit order is NOT yet due for payment, and currently I am being treated and harassed with daily phone calls, as if I owe them money which I did not pay as agreed. As a long term Capitec client, this is totally unexceptable and needs to stop immediately!!!!