MM
Mantombi M

1 reviews | Active since Nov 2013

29 Dec 2015, 01:52

Total disregard for customer service

I went to the beacon bay branch to apply for a personal loan 28/12. Upon arrival I was greeted by Zonke at the door (friendly, helpful lady), I was sent to Tarryn for assistance. She took my salary advice to the manager as she said she wanted to confirm that it was an acceptable format. This I didn't mind however things went downhill from there, she kept calling Wesley to assist her with spelling my company name. Then to confirm how to scan my payslip, then to settle an argument between herself and another employee about a petty issue of how to log my job title. At some stage they were three people in front of me conducting discussions and arguments that had nothing to do with me. To crown it all, they kept gossiping about the manager and his incompetence (on my time). It was like watching a circus. It took 1 hour to complete my application and I still can't get the sour taste it left for me. I had a similar experience in Mowbray when I app**** beginning of October. The staff member called his friends to discuss my salary as if I wasn't there. <br> They had a field day while I sat there and watched. What happened to PRIVACY if the whole crew has to gather around to discuss my earnings

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Dec 2015, 11:26
Official
Hello Nthethe,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Jennine Seholoba
Complaint Management: Capitec Bank