SN
Steyn N

1 reviews | Active since Feb 2021

09 May 2023, 10:02

Total and utter bad service from Mercantile

Once again a nightmare experience! NO possibility to do ANY transactions today. This useless bank with their *********** staff ONCE AGAIN made sure I cannot do ANY form of payment to my suppliers. Mercantile Bank cost me MILLIONS in deals due to their total an utter incompetence. NO support whatsoever. I hve to contact a "helpdesk" but NOBODY picks up any phone, People banking at Mercantile Bank WILL damage their business to the point of closing it. I had it with them. Looking at the amount of negative reviews I wonder why I gave them the benefit of the doubt. I have to buy stock for my company for a project I must start TODAY. When clients lose contracts due to this kind of service they have the audacity to bragg about the billions they made profits from their customers' hard earned money. They just don't give a sh#t about it

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Replies (4)
Capitec Bank
Capitec Bank's reply09 May 2023, 16:52
Official
Good day  Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 Kind regards Capitec Business Banking 
Capitec Bank
Capitec Bank's reply15 May 2023, 17:26
Official
Hello Steyn N 

We were unable to reach you and have now closed your complaint. 

Should you wish us to revisit the matter, please send us an email or call us. 

Email: *** 

Call: *** 

SN
Steyn N's update25 May 2023, 11:20
Reviewer Update
I forgot my password and phoned your call center - waiting for ANYBODY to respond took MANY calls after 10 minutes got somebody to respond. I signed the Docusign docs AND sent the relevant photo WITH ID selfie as requested and STILL, after 2 hours - NO RESPONSE. THis bank has cost me MILLIONS in deals I lost due to their incompetence and blatant laziness. I have lost international funds being refunded to me because the bank decided it is a "*****ulent" transaction. No, I can't get my password updated as the call center is "unindated". And looking at the negative reviews from all on Hellopeter, I can understand why people move away from this joke of a bank. Stop paying your CEO R63 million as a bonus and sort your incompetence out!
Capitec Bank
Capitec Bank's reply26 May 2023, 17:39
Official
 Good day  Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 Kind regards Capitec Business Banking