DM
Debrah M

1 reviews | Active since Mar 2025

21 Mar 2025, 11:28

Top Guns @ CAPITEC DO NOT CARE

Went to the bank some time this week. Went to address my concerns with the review I complained about. The investigation officer gave me 48 hours as if I don't have a job and other things to do. So what can a person really solve in two days. Was at the atteridgeville branch in attlyn was assisted by a lovey consultant who is so loving and caring and was taking the blame as if she is the owner or stakeholder. I told her she should not worry I'll take business somewhere. Cancelation of funeral policy cause if people from the same family have same people on the funeral cover it will pay only the lowest one not the highest. I have lost nothing at capitec told them it's my contribution to their struggling company. The manager was worse didn't even want to find out my complaint as a client. Talk about total incompetence

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Replies (1)
Capitec Bank
Capitec Bank's reply21 Mar 2025, 12:41
Official
Good day Debrah, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.