Took my money without authorization

When I initially moved from my bank to capitec I was told if I do a atm deposit I would not be charged for money coming in to my bank and I will not be charged for deposit unless I do it inside the bank which will be R1.50 I have been noticing for the past year I have been missing monet in my account, I get R10's or more coming out of my acc but u have never taken the time to check. Today I out R20000 in to my acc and R260 was taken immediately from my account and when I called the bank I was told it was charged R1.50 for R100. I was never informed of this and if it did change when did I sign to acknowledge the changed? The consultant didn't even do a security check with me and the manager was in a meeting and could not take my call. I asked for the CM but they also were not available.

This is a 3rd encounter where capitec has been taking my money and refusing to bring it back.

I want my money refunded to be as soon as possible and no please do not call cos all u do is waste my damn time and yet your manager has still not called mee back.

I want prove that I acknowledge the charges, my money refunded or pls canceled my account as I will find a other bank

I once also got a purchase on my acc while I was sleeping at home yet they had the audacity to block my card.

I Want recon done for the past 2 years on my account and that you can call me. It must be emailed to me.