Too much yak yakking on tape before I can speak to a real person

Firstly, I just lost 30 mins of my life 'playing musical chairs' with your tape recorded system. I find this really annoying. I was just trying to clarify your monthly credit card charges which I found on your website. The first agent suggested I go into the branch to get this info - hello? very clever, the reason you have a telephone service is that I hope I don't have to go into the branch to get information !!!? Secondly, the two different agents I spoke to floundered about trying to give me the info, so much so that I just put the phone down on the second agent. Pity, because I always thought Capitec was the best bank but am disappointed with what you offer as your telephone experience. Maybe get rid of the endless minutes wasted trying to find my way around your taped messages.