JG
Jaco G

1 reviews | Active since Dec 2009

13 Oct 2015, 12:35

Too much trouble?

Both of the proof of residence documents I supp**** were unsatisfactory to open an account because there was no unit number.<br> I then found on my Gmail my rental agreement which they deemed satisfactory.<br> <br> Now they want me to drive back from Tzaneen to my house outside Duiwelskloof to print the documentation??<br> Is it completely out of the question to email it to someone in the branch or is it just too much trouble?<br> <br> It seems Capitec have enough clients and it is not important to acquire more clients....

0
Replies (1)
Capitec Bank
Capitec Bank's reply13 Oct 2015, 15:15
Official
Hello shebarn,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,