NP
Namhla P
1 reviews | Active since Dec 2016
16 Dec 2021, 11:47
TOKEN NOT SENT
I have purchased electricity via Capitec App several times on the 14th but till today the token numbers have not been sent to me. I live requested it to be sent to me via Capitec App but still nothing. Whoever is running your Tweeter account is very unhelpful!. I want my money now or my Token pin to be send to me!. It’s been over 48 hours and no one is willing to help!
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
16 Dec 2021, 12:27Good day Namhla
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Best regards,
Capitec Bank's reply16 Dec 2021, 12:27
Official
Good day Namhla
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Best regards,
NP
Namhla P's updateReviewer Update
16 Dec 2021, 13:32This better get resolved very fast as I’ve been patient with you guys for the past 2 days!!. Either you give me the Token or send my money back into my account!. I’m waiting!.
NP
Namhla P's update16 Dec 2021, 13:32
Reviewer Update
This better get resolved very fast as I’ve been patient with you guys for the past 2 days!!. Either you give me the Token or send my money back into my account!. I’m waiting!.
Capitec Bank's replyOfficial
21 Feb 2022, 11:39Hi Namhla
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply21 Feb 2022, 11:39
Official
Hi Namhla
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,