To whom it may concern

Since I opened an account at capitec I don't remember even one day being informed that I can just call the bank to unfix my fixed account over the phone.

On the 11/02/2021 on my way to work, I came across some people in the shopping center yard saying they are promoting for LTE asking whether I receive promotion msgs from my network? I said 'yes' they asked again if I get data whenever I recharge? then i said 'no'. They told me there is a new sim card which I can use, that has specials and they told me in order to get it I need to make a simswap if i still want to keep my number I had no problem with that. Later on the lady phoned me asking if I rica my sim card by myself then my answer was 'yes', and she asked me to confirm my id number which I did.

I wanted to use my capitec bank app few hours after I met those people I realised it wasn't working until late after work I thought it was technical problem as usual as it normally happens, there was no message no call from the bank informing me about any inconvenience.

I then thought of checking my emails, I was shocked and I'm still shocked even now. I found the email statement from the Capitec bank stating that I have requested for my fixed account money before it's maturity time which I did not do. I then phoned capitec client care center, I spoke with the lady whom I asked to check how did that transaction happene without my knowledge, she asked for my details and she went into my account and she told me the money that was in my savings and fixed accounts was gone. I asked her how then she told me to go to the nearest branch the following day, I did.

I went to the branch I told them my story, they checked the account and they told me the person who asked them to unfix my fixed account, phoned Capitec and asked all of these over the phone. I was told to go to police station to open the case, write sworn affidavit and bring the case number and i did.

Since they said they are still busy investigating I would like the bank to resolve the matter quickly as I did not phone Capitec asking them to unfix my money and I always go to the bank always if there is something that I need.

Regards Mamanini C Malefane