TO PAY OR NOT TO PAY - CAPITEC TO NEDBANK

Item: Capitec Bank
Rating: 1
Author: Izelle S

A client purchased an item from me yesterday and paid via Instant payment from Capitec to my Nedbank account. I received TWO SMS's to show the amount to be paid. This was yesterday at 12:35. I phoned Capitec call centre only to be told that it takes FOUR HOURS to reflect into bank account at another bank when using instant payment. It is ±19 HOURS and counting. The purchaser cannot send proof of purchase but he did confirm the money went off on his account. PLEASE ADVISE CAPITEC AS I NEED THE MONEY TO PAY FOR BILLS ETC.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

05 Nov 2020, 10:06

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply05 Nov 2020, 10:06

Official

Izelle S's updateReviewer Update

09 Nov 2020, 16:48

Good Day. Please could Capitec Complaint department please contact me urgently. The money is still not paid into my account.

Izelle S's update09 Nov 2020, 16:48

Reviewer Update

Good Day. Please could Capitec Complaint department please contact me urgently. The money is still not paid into my account.

Izelle S's updateReviewer Update

10 Nov 2020, 06:33

Still waiting for Capitec to call me. It is going onto 6 days now
and no payment. Please advise WHEN the money will be paid. I have bills to pay and the creditors do not take 'I don't have money' for an answer.

Izelle S's update10 Nov 2020, 06:33

Reviewer Update