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MB
Mariaan B

1 reviews | Active since Apr 2014

15 Sept 2019, 11:44

To old to get an Account???

I have been trying to open a Capitec Credit card account with Capitec. Produced the required documents. To my horror I was refused an account for the fact that I am to old to get credit. I tried to explain that I do not need credit but the card facility. If possible the need to give me just a R10 overdraft on the card. It is just convenient having a credit card in circumstances like booking at computicket going through toll gates. I do have an debit card with Capitec with a balance in access of R200 000. for the last two years.

I am a pensioner with a substantial income. When asking them if my age is the problem, they said my case has been escalated. But low and behold no feedback.

Any one out there that do have a senior employee at Capitec's contact details. That might assist?

0
Replies (4)
Capitec Bank
Capitec Bank's reply16 Sept 2019, 12:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Sept 2019, 14:47
Official
Hi Mariaan B

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 

Please return my call on ***.

Kind regards
Capitec Bank 
MB
Mariaan B's update18 Sept 2019, 08:59
Reviewer Update
Good Morning.

Your numer isn't visable. please contact me on *** or mail me at ***

Capitec Bank
Capitec Bank's reply14 Nov 2019, 10:34
Official
Hi Mariaan B
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved. 
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank