To lazy and couldn't care

Hi. <br> I went to your branch in South way mall this morning. A lady by the name of Kim helped me and my friend who needed to unfreeze her account. She is using my proof of residence so I had to be there. <br> Kim asked for my ID which I didn't have on me I told her I will check on my emails as I have sent a few emails with my ID attached then I can email it to her. After some time of her not really helping my friend with any queries everything was to much effort I found my ID. <br> I asked for her email address then all of a sudden Capitec can't receive emails.... I must go get it printed.. I asked her why she didnt tell me this in the 1st place. She response was I didnt think you would find the ID so I didn't think I needed to tell you that you must print it. <br> I am totally discussed with the service give and I will never suggest that anyone should use your bank.