AC
Alzeetha C

1 reviews | Active since Nov 2012

02 Aug 2015, 13:50

To hell with this Bank

Capitec I cannot believe that your new branch in promenade next to game is a non assistance branch.<br> My mother needed to open an account to receive her pension and since I have had an account with them for over 2 years and took a supplementary card for my mother , I thought you's would understand that she didn't have a recent proof of residence as the last proof she received was a April 2015 statement as proof.<br> No one wanted to understand and help her open the account . Thankyou for nothing Capitec , we didn't want special treatment we just asked you guys to assist us.<br> I will be closing my account with the so called cheapest bank in south africa that should go to hell.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Aug 2015, 09:40
Official
Hello Cootee26,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank