Title: Unacceptable Service and Unprofessional Behavior Forex Business Banking

.I'm extremely disappointed with the service my brother has received from Capitec Business Banking. They've withheld his funds for over a month without any valid reason, causing significant financial distress.

To make matters worse, they recently reversed a payment that was made to his account, but the sender still hasn't received their money back. This is unacceptable and has caused further financial hardship.

The conference calls with their representatives have been nothing short of harassing. My brother is bombarded with a series of questions, and before he can even answer one, another representative jumps in with more questions. It's clear that they're not interested in resolving the issue, but rather in intimidating and frustrating their clients.

The constant requests for different documents are also ridiculous. How can a business that's less than 6 months old be expected to provide financial statements? It's clear that Capitec Business Banking is not equipped to handle business accounts, especially those of new businesses.

The attitude of the person assisting my brother, has been appalling. It's clear that they're not interested in providing good customer service, but rather in following a script and ticking boxes.

Sibusiso Mabaso, the Manager of Exchange Control Advisory and Reporting Forex: Client Care , hasn’t been assisting with anything besides having a disgusting attitude towards a client

I would not recommend Capitec Business Banking to anyone. Their service is unacceptable, and their behavior is unprofessional. They need to seriously review their processes and train their staff to provide better customer service.

Please avoid using Capitec Business Banking at all costs.