BW
BRITTANY W
1 reviews | Active since Jul 2019
20 Nov 2020, 21:19
Tired with capitec
I have always had a good experience with capitec, up until now. I have been requesting my loan statements and settlement/paid up letters form capitec since August. I have emailed and called multiple times and have received no help or feed back. Today I went in to a branch and the attendent tried his best to help me. He could not provide me with the documents. He called head office/call center and asked for assistance as he could not get the documents from the system him self, yet they could not help me ether. I am very disappointed in the service
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
21 Nov 2020, 08:07Good day Brittany
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's reply21 Nov 2020, 08:07
Official
Good day Brittany
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards Capitec Bank
Best regards,
BW
BRITTANY W's updateReviewer Update
26 Nov 2020, 23:59Good day,
I received a phone call on the 22 November 2020 (Sunday) requesting clarification on my issue and have received no feed back since then I am still waiting for my paid up letters an loan statements.
Thank you.
I received a phone call on the 22 November 2020 (Sunday) requesting clarification on my issue and have received no feed back since then I am still waiting for my paid up letters an loan statements.
Thank you.
BW
BRITTANY W's update26 Nov 2020, 23:59
Reviewer Update
Good day,
I received a phone call on the 22 November 2020 (Sunday) requesting clarification on my issue and have received no feed back since then I am still waiting for my paid up letters an loan statements.
Thank you.
I received a phone call on the 22 November 2020 (Sunday) requesting clarification on my issue and have received no feed back since then I am still waiting for my paid up letters an loan statements.
Thank you.
BW
BRITTANY W's updateReviewer Update
27 Nov 2020, 19:55Today a lady contacted me, she was extremely polite, professional and friendly. She apologized very sincerely for the inconvenience, and promised me that the problem would be sorted out by 4pm today and everything would be emailed to me. I received everything by the advised time. It was such a pleasure to deal with her. Thank you so much. Very efficient!!
BW
BRITTANY W's update27 Nov 2020, 19:55
Reviewer Update
Today a lady contacted me, she was extremely polite, professional and friendly. She apologized very sincerely for the inconvenience, and promised me that the problem would be sorted out by 4pm today and everything would be emailed to me. I received everything by the advised time. It was such a pleasure to deal with her. Thank you so much. Very efficient!!