Tired of hearing "we are sorry we can't refund you your money back. I need my money back"

I am deeply hurt about the response I got from capitec that they can't refund me my money back. My money was withdrawn by people I don't know while I was home. My cards were with me and I never shared my banking details with anybody. The feedback I got after the first investigation was that they can't refund me and they told me to contact the Ombudsman if not satisfied with their feedback, I did that and the Ombudsman sent my complaint to them. They called me and told me they are investigating and sent my complaint to the forensic department. Yesterday they called and told me they are sorry to inform me that they are unable to refund me. I am unemployed and I need my money back. I really won't stop until I get back my money. I know my rights as a customer. I have the right to compensation and capitec has the legal duty to compensate me since my money was ****** on their watch. I need my money back please in tired of going back and forth about this. My life is on hold, that money was all I had. R13 000 is a lot of money i need it back.