TIRED OF CALLING THE BANK FOR THE SAME THING....3 WEEKS AND ABSOLUTELY NO HELP.

I Have Been calling Capitec Continuosly for the past 3 weeks requesting a settlement letter on my personal Loan. All the consultants tell me is it was sent but the will request it again, i should call receive in 48 hours..... 3 weeks Later and after numerous calls, the latest being this morning- i am still waiting. I asked to speak to anyone who handles the settlement of accounts, i was told they dont have a direct Line, they only correspond via e-mail.The latest person who supposed to send the letter being a Nazlie..... HOW LONG DOES IT TAKE FOR A SETTLEMENT LETTER TO BE E-MAILED. Please send me a settlement letter so i can settle my account and be done with this *********** bank.