CJ
Chantelle J

1 reviews | Active since Dec 2023

26 Nov 2024, 15:54

Tired and annoyed of Capitec Credit Department

If I could give zero stars I would. Their credit department has been harassing me these past few weeks. I had a revolving credit facility with Capitec and due to financial constraints, I could not afford the monthly premium and turned to debt review. I have a court authorized document, stating that I am under debt review and the premium I am paying monthly. Now all of a sudden I am receiving calls at work demanding payment. I called my debt review counsellor which in turn called Capitec and they sent us a statement of my account which reflects that I am still under debt review with them and that my account is up to date. So now my question is, is the credit department at Capitec ***********?? Or am I being ****med?? And if I am being ****med, how does the ****mers know the exact amount that is due on my account. So has Capitec then leaked my personal information?? I have told them they can be held liable for harassment, breach of contract and even breach of POPI act. But the calls will not stop!!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Nov 2024, 16:04
Official
Good day Chantelle. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank