Time wasting and bad attitude

Saturday 12 March 2016 i went to Capitec in Soweto ,Protea Glen to inquire about opening a new account. The receptionist explained everything and i dont have a problem with her. Sunday morning i went back to open my account and the receptionist (Dudu) told me that they cannot accept my proof of residence because the printout was \too hard\", She asked me to forward my statement to the bank of which i refused because on Saturday i was told that its against the law. She then called manager (Jabulani) to address the matter, Jabulani said they can not assist me because my statement says i live in Vosloorus and they will not assist me. I told them that i visited a friend in Soweto but was told to ask the friend to declare for me. For me i find it strange and time wasting because on saturday i showed them my statement and they said its ok to use,...to my suprise the rude Dudu said theres nothing they can do to help me. Its like the bank employed people who are illmannered and unproffesssional. The service that i got it was the first ever experienced in my life. Next time make sure that your employees knows customer service . I am very ****ed and will never refer a person to your bank"