Time wasted

Terrible customer service. i find it extremely frustrating walking into a branch with minimal traffic and being greeted by an inexperienced *********** consultant. A mere transaction of changing an expired banking card to the latest should take a minimum of 15 minutes but ended up taking a whole hour to a point of walking out of the store with no bank card in hand and time wasted. How difficult is it to help an existing customer who is already on the system with such a simple transaction?? at what point does it make it okay for the branch to employ inexperienced staff as i would assume everyone goes through training and has the s****s required. as a loyal customer who is up to date with all payments i am awfully disappointed in Capitec and its staff. in the hopes of moving to this bank as my Primary bank i have now retracted and wish to part ways with immediate effect..