Time consuming

Deeply disgusted with capitec bank they are Very time consuming I have spent more than a few hours in this place waiting for a consultant to help me......they make it very difficult just to update my details..my address-first they did not want to accept a Original statement stamped from Edgar's then I had to go get another original statement that I receive in the post and AGAIN had to wait for these people to help me <br> !!!!!??! Honestly no one has the whole day to sort out these kind of things!!!!! Very disgusted