IL
Itumeleng L

1 reviews | Active since Aug 2018

27 Nov 2019, 07:19

THUMBS DOWN TO CAPITEC -

CAPITEC IS RIDICULOUS!!!!! MONEY HAS NOT REFLECTED IN MY ACCOUNT THIS MORNING AND JUST WONDERING WHATS GOING TO HAPPEN TO MY DEBIT ORDERS- I WAS NOT ABLE TO MAKE IT ON TIME FOR WORK THIS MORNING BECAUSE I GOT TO THE PETROL STATION AND THERE WAS NO MONEY IN MY CARD- ABSOLUTE NONSENSE- YOU COULD NOT EVEN HAVE THE DECENCY TO LET YOUR CLIENTS KNOW ABOUT THIS MAJOR INCONVENIENCE- VERY DISTURBING- I AM SWITCHING BANKS- YOU PEOPLE ARE LOSING IT- ALWAYS HAVING ISSUES- LAST MONTH IT WAS CELLPHONE BANKING ISSUES- NOW IT IS MONEY NOT REFLECTING- WHAT IS NEXT????!!!!-

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Nov 2019, 12:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply23 Dec 2019, 14:50
Official
Good day  Itumeleng Lo

I have attempted to contact you on a few occasions to no avail.

Please be advised the matter has been resolved on our side and communication has been sent.

Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank

Best regards,