Thumbs down for capitec

Capitec has been trying to contact me via telephone and each time, I give the a time when it's convenient to phone they don't. I receive the sms but no phone call. I can't do any online payments as I can't activate the app, so everything declines and then I'm still charged for that. I am trying to cancel a debit order but as usual this can only be done on the app. I can't verify myself by selfie as i need to go into the bank This is really frustrating as they want me to go into a branch which isn't close and how would they like me to get there. I also bank with FNB and have had no problems with their online banking or reactivating my app. All done in the comfort of my own home